Welcome to Citizens Advice Surrey Heath

At Citizens Advice Surrey Heath, we’re here to help. We believe that no one should have to face complicated or intimidating problems without good quality, independent advice. Our mission is to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Our Services

Our network of independent charities offers confidential advice online, over the phone, and in person, all for free. We are proud to be independent and impartial, which is why people rely on us. In addition to our core services, we also provide advice on consumer rights through our consumer helpline, support witnesses in courts through the Witness Service, and offer pension guidance to individuals aged over 50.

Our Impact

We make a significant impact on the lives of thousands of people every year. In 2022-2023, this included:

• Delivered support to 14% more clients this year and 45% more clients than in 2020/21.
• Delivered the full £265,700 of Household Support Fund for this period via 2,803 small grants.
• Provided just under £4,000,000 in the value of our welfare benefit advice.
• Carried out 164 home visits, (up 24% on 2021/22).
• Attended 27 Outreach sessions at venues throughout the Borough.
• Supported 489 clients in dealing with debt and provided 320 with intensive casework.
• Provided debt advice to the value of over £1,000,000 in debts written off.
• Assisted 369 people to complete complex disability forms, up 46% on last year.

In total, we helped over 5,836 people find a way forward with one-to-one advice in 2022-2023.

Annual Review

You can download our Annual Review for 2022-2023 to learn more about our achievements and impact.

Download Annual Review 2022-2023

For more information about who we are, what we do, and how we help people in Surrey Heath, you can watch our videos.