Please note that our offices will be closed on 18th December for staff training.
We re-open at 10.00am on Thursday 19th December.
We will then be closed from 12.30pm on Tuesday 24th December and re-opening on Thursday 2nd January at 10.00am.
Contact us 0808 278 7936
Campaigns
16th October 2019 by manager in Campaigns
What can you do if you have been sanctioned?
If you’re receiving employment-related benefit payments such as Job Seekers Allowance (JSA), Employment and Support Allowance (ESA) or Universal Credit you could suffer a “benefits sanction”. This can happen if you miss Job Centre meetings, fail to achieve agreed objectives or are suspected of attempting benefit fraud. You could then lose ALL your benefit payments for between 4 weeks and 3 years.
24th June 2019 by manager in Campaigns, Home Content 1
Healthwatch
Have you had a bad experience with your local health or social care services? We are here to help!
As well as providing you with support and advice about your individual issue, by telling us your experiences you may help to improve these services locally.
As part of the “watchdog” organisation Healthwatch Surrey we use the evidence we gather from people like you to help to influence positive change.
6th December 2018 by manager in Campaigns
Getting the best deal from your energy supplier?
The energy regulator, Ofgem, is bringing in changes to make it easier, clearer and fairer for you to get the best deal when you buy electricity and gas. From 26 August 2013 suppliers must:
- carry out actions in a fair, honest, transparent, appropriate and professional manner
- give information which is complete,
6th December 2018 by manager in Campaigns
On a low income?
A popular query on the national Citizens Advice website is what help is available if you’re on a low income. If you’re of working age but not earning enough to get by, there are some options.
To check what benefits you might be entitled to quickly and easily,
27th September 2018 by manager in Campaigns
Must you let the bailiffs in?
Consumer credit is at a record level and household debts for essential bills such as council tax and utilities now total nearly £19bn. So it’s no surprise that we at Citizens Advice have seen a marked increase in questions about bailiffs.
Don’t be bullied
Bailiffs (also called ‘enforcement agents’) visiting your home can be a stressful experience but you have rights and you shouldn’t be bullied.
27th September 2018 by manager in Campaigns
Is health and safety just a joke?
The Health and Safety Executive estimate that over 31 million working days were lost last year due to work-related ill health or injuries. They estimate the total cost to Britain was £15bn – much of this being borne by the ill or injured individual themselves.
What to do if you have an accident at work
If you have an accident at work,
27th September 2018 by manager in Campaigns
How to get a visa for a spouse or partner to live in the UK
This is a question Citizens Advice is very frequently asked. If you’re already in the UK, a non-EU/EEA spouse (husband, wife or civil partner) will need a visa to join you to live for over 6 months. They’ll need to make the application from outside the UK.
Your spouse can initially stay 33 months and then renew their visa in the UK for another 2 years and 6 months.
27th September 2018 by manager in Campaigns
Suffering from poor services or faulty goods?
You’re not alone! New research from Citizens Advice has found that 14 million people suffered the knock-on effects of consumer problems in the last year, with poor services or faulty goods affecting their lives, finances or health.
A big impact
Previous research by Citizens Advice found that more than 1 in 3 people face at least one consumer problem each year.
27th September 2018 by manager in Campaigns
Billions of pounds of benefits left unclaimed
A recent analysis by the DWP found that millions of people are failing to claim benefits they are entitled to, leaving nearly £13 billion pounds a year unclaimed. Could this include you?
The poor take-up rate could be influenced by the stigma many people feel about taking welfare benefits.
27th September 2018 by manager in Campaigns
Are you Scam Aware?
You can be scammed in different ways – online, by phone, by post or in person. Scammers try to get your personal details to get money from you or steal your details so they can pretend to be you. NatWest have identified 8 scams to beware of in 2018:
- Social media spying – be careful what you put online
- Malicious software on smartphones
- Bogus Brexit investments
- Fraudsters preying on World Cup excitement
- Money mules – typically students lured into laundering money
- Wedding websites which may be fake
- Romance scams – from criminals who create fake profiles
- Scams aimed at first-time house buyers.
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