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09 May 2024
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13 Sep 2023
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30 Aug 2023
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14th November 2020 by manager in Campaigns
Job hunting and Universal Credit after lockdown
The Department for Work and Pensions (DWP) has announced that people claiming Universal Credit (UC) will begin to see a return of job-seeking requirements which were suspended. Work coaches will be calling all claimants to help them prepare for work, although what people will need to do will depend on their “Claimant Commitment.” This is a document people need to agree to as part of getting UC.
4th August 2020 by manager in Campaigns
Universal Credit, 18 months on
Assessing the impact of Universal Credit in Surrey Heath, 18 months after its introduction.
27th May 2020 by manager in Home Content 1
Need Advice?
The office is not currently offering a drop-in service but we are operating and are still available to help you with advice and information. To find out about the different ways you can access our help Contact us.
28th February 2020 by manager in Campaigns
It could be you!
A few people get unexpectedly rich, but far more experience problems and misfortune.
Arthur was in his 80s and in debt when he came to us recently for help. The property he was living in had been condemned. It had no gas or hot water and was in need of extensive repair.
28th February 2020 by manager in Campaigns
Got a problem with a product or service?
If you’re wondering what to do about a problem with a car, an electrical appliance, a package holiday or another product or service, we’re here to help.
Know your rights
In 2015 the Consumer Rights Act came into force providing greater protection if goods or services are faulty.
28th February 2020 by manager in Campaigns
Fed up with junk mail?
Waste disposal company Veolia have calculated that the average home receives around 650 items of unwanted mail every year. If you’re fed up with your letterbox being full of “junk”, there’s no single organisation that you can register with, but here are some actions you can take:
Get a letterbox sticker
Put a ‘no junk mail’ sign on your door.
28th February 2020 by manager in Campaigns
Could you be entitled to Personal Independence Payment?
Whatever your income or savings, you may qualify for Personal Independence Payment (PIP) if you find it hard to do everyday tasks or to get around because of a disability, illness or mental health condition.
Who is entitled to PIP?
You need to be between 16 and pension age to receive PIP,
28th February 2020 by manager in Campaigns
Are you struggling to pay your energy bills?
If you’re struggling to afford your gas and electricity, don’t ignore those bills!
What can you do?
The first step is to contact your supplier to discuss ways to pay what you owe them. Your supplier has to help you come to a solution that works for both of you.
28th February 2020 by manager in Campaigns
Are you “living together”?
If you’re one of the 3 million mixed sex couples living together in the UK you now have an alternative to marriage – you can have a civil partnership instead.
What is a civil partnership?
A civil partnership is a legal relationship which can be registered by two people who aren’t related to each other.
29th October 2019 by manager in Campaigns
‘A Rubber Stamp’ – Our report on the PIP appeals process
Introduction
Local Citizens Advice offices from across Surrey had identified a problem with the appeals process for Personal Independence Payments (PIP) from client evidence. PIP is a benefit to support people of working age that suffer from long-term ill-health or disability.
Dealing with PIP-related issues is an increasingly important part of the work of Citizens Advice,
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