We help to:

• reduce levels of “social exclusion” and child poverty through increasing peoples incomes, their confidence and their ability to manage their own financial affairs
• reduce levels of anxiety, stress, depression and associated ill-health through helping people to resolve problems relating to low income, debt, employment, housing and relationships
• reduce homelessness and improve housing conditions through intervention in disputes between landlords and tenants and helping clients to manage housing debt and access improvement grants
• provide redress for clients who have experienced discrimination. improve levels of financial literacy by helping clients to learn to budget
• reduce the number of people entering the court system (and so incurring further debt) by negotiating between clients and creditors
• improve levels of financial literacy by helping clients to learn to budget
• support older people and those with long term illnesses and disabilities to access welfare benefits and community care advice
• support young people through advice and information on rights and responsibilities
• support local infrastructure through provision of a community service and volunteering opportunity and contributes to national and local planning and policy making processes through the provision of evidence collected in the course of our work.